Terms and conditions for travellers
- Scope of applicability
These terms of business apply to the use of the booking and reservation systems for accommodation
places via the online platform, telephone, e-mail or
by any other means, hereinafter referred to as the booking and reservation system. Those parties
using the booking and reservation system for the purpose
of placing a booking or reservation or for the procurement of information, shall hereinafter be
referred to as the travelling party. The booking and
reservation system is a service of the Corporate Rates Club department of TourisMarketing Service
GmbH, hereinafter referred to as the
Corporate Rates club.
- Bookings / reservations
The Corporate Rates Club on behalf of the travelling party will forward all reservations inquiries
and bookings to accommodation providers.
Corporate Rates Club is acting as communicating messenger. A contract of accommodation is concluded
directly between the user and the respective
accommodation company. All rights and obligations arising out of the accommodation contract are
directly and exclusively between the user and the
Bookings are binding for the travelling party and the respective accommodation provider.
The reservation is made directly upon booking and binding without the subsequent e-mail reservation
Reservation requests are not binding. Only by accepting an offer made by the accommodation, company
within a specified period of time the reservation
request becomes a binding booking.
Binding bookings may only be made by anyone who is 18 years old and fully employed.
For guaranteed bookings, a valid credit card with a limit covering of the booking amount is
required. The indicated credit card is used as a security
for the overnight stay and may be charged for any cancellation charges incurred. The accommodation
facility is entitled to withdraw from the accommodation
contract if an examination reveals that the guarantee card provided is not correct or reliable.
The traveller on their own account at the accommodation facility makes the payment of the services
provided by the Corporate Rates Club, insofar as the
alternative payment option described below has not been agreed for the respective accommodation
contract in the course of the booking process. Any costs
incurred in the case of non-timely cancellation or non-payment, will be charged directly by the
traveller or cancelled by the guarantee credit card deposited
for the respective accommodation contract.
Alternative payment option: payment via company invoice
After the contract has been concluded, the accommodation company receives a declaration of 3rd
party payment agreement, indicating the cost items
(for example, overnight, breakfast, parking, Internet / W-LAN). The declaration of this 3rd party
payment agreement also applies to the costs incurred
in the case of non-timely cancellation or non-compliance. After the departure of the guest, the
accommodation company sends a billing document to the
invoice address mentioned on the charge. Transfer by the invoice recipient makes payment against
the accommodation, by debiting from a credit card
provided for payment or by payment via a central travel agency card of the company of the
traveller. The traveller pays only additional costs incurred
on the spot, which are not covered by the 3rd party payment agreement.
The accommodation will be informed about the form of payment on the booking confirmation.
If applicable, the amount to be paid to the accommodation may be increased by any country-specific
or location-specific taxes, fees or surcharges
that were not included in the booking amount.
The cancellation of a booking by the user has to take place via the booking and reservation system.
The date of completion of the successful cancellation
process via the booking and reservation system is decisive for compliance with cancellation
periods. If the booking and reservation system cannot be
cancelled, as the cancellation period agreed in the accommodation contract has expired, the user
must contact the Corporate Rates Club by telephone
or e-mail. The Corporate Rates Club informs the accommodation company about the cancellation
request. The deadlines for free cancellations will be
indicated to the user in the booking and cancellation conditions of his accommodation contract. The
accommodation companies usually carry timely
cancellations out free of charge. In the case of special offers (for example, prepaid rates, fair
rates, etc.), a free cancellation is often excluded from
- Information about accommodation
The Corporate Rates Club compiles all data and information with the greatest possible care. The
liability of the Corporate Rates Club is excluded for any
errors in the transmission or collection of data. The information content is based upon the data
provided by the individual accommodation companies
themselves. Furthermore, the user accepts that the displayed content can contain errors and/or the
data of the relevant accommodation has not yet
- Involvement of a third party
The Corporate Rates Club has the right to engage a third party for the purpose of providing all
- Data security
The Corporate Rates Club processes the data referring to persons in compliance with the applicable
laws on data protection. The personal data received
from the travelling party are only registered, processed and used to the extent necessary for the
establishment, implementation or modification of the
direct or intermediary business relation. The Corporate Rates Club is entitled to transmit these
data to partners acting upon Corporate Rates Club orders,
to the extent this is necessary for the execution of reservation inquiries or bookings. The sale of
personal data by the Corporate Rates Club to third
parties is excluded.
The user is liable to the accommodation company for the fulfilment of the obligations arising from
the accommodation contract arranged by the
Corporate Rates Club. The Corporate Rates Club is not liable for the information provided by the
accommodation company. This applies in particular to
information on the quality of an accommodation company regarding its offered services, facilities
The Corporate Rates Club is liable to the user only as far as compensation for damages arising in
connection with its mediation activity has occurred as
a result of a gross negligence or deliberate violation of a contractual obligation by the Corporate
Council Club or its vicarious agents or legal
representatives. Liability is limited to the amount of the price of the service rendered.
The use of data, or parts thereof, as well as the takeover of data, or parts thereof, into other
data carriers, is not permitted.
It is the duty of the travelling party to protect the access information of the booking and
reservation system against misuse by third parties.
Should the travelling party detect the misuse of his/her access information, the Corporate Rates
Club must be informed immediately, in order for the
access information to be blocked.
In some cases, due to technical deviations, it may occur that a price quoted during a vacancy
enquiry can deviate from the price of the final booking.
In these cases, the price stated in the booking confirmation is binding.
German Law applies for all possible legal matters concerning the parties. Stralsund is the place of
jurisdiction and performance. The Corporate Rates Club
reserves the right to change the place of jurisdiction.
Should individual provisions of these terms of business be or become entirely or partly
ineffective, the legal effect of the remaining provisions will not be
affected. In their place, a suitable ruling will arise, which - as far as is legally
permissible - aims to correspond as closely as possible to the
© 2015 TourisMarketing Service GmbH, Zur Schwedenschanze 2, 18435 Stralsund / Germany